Shipping policy

Processing & Delivery Times

• Orders are processed within 1–2 business days after purchase.
• Once shipped, delivery typically takes 2–5 business days.
• All orders come with free tracked shipping.

Shipping Locations

• Singapore Orders: Shipped locally from our Singapore warehouse.
• United States Orders: Shipped from our Georgia warehouse.

Tracking

You will receive a tracking number by email once your order has been shipped.

Customs & Duties (International Orders)

• For international shipments outside Singapore and the United States, customs processing may cause additional delays.
• Any import duties or taxes are the responsibility of the buyer.

Lost or Delayed Packages

• If your order is significantly delayed beyond the estimated timeframe, please contact us at hello@novanoot.com.
• We are not responsible for delays caused by customs, natural disasters, or carrier issues.

For any shipping inquiries, reach out to hello@novanoot.com